EE – Contact & Support Information

EE provides mobile and broadband services across the UK. Here's how to get help with technical issues, billing, or service queries.

Why contact EE?

  • Mobile or broadband service issues
  • Billing, payments, or account queries
  • Technical support or device setup
  • Complaints or service cancellations
  • Emergency situations (e.g., service outages)

1. EE Help & Support Pages

EE’s support site offers step-by-step guides and troubleshooting tips.

  • Visit EE Help
  • Browse by service: mobile, broadband, billing
  • Search for keywords like signal issues or bill payment

2. Live Chat

Available on the EE website for real-time support.

  • Open chat via the “Contact us” or “Help” pages
  • Provide your account details or postcode if prompted
  • Agents can handle both technical and billing queries

3. Phone Support

EE has dedicated phone lines for different customer types.

General customer service
0800 917 7944
Sales and upgrades
0800 956 6000
Complaints and billing issues
07953 966 150 (available Monday–Friday, 8am–9pm; Saturday–Sunday, 8am–8pm)
Opening hours
Typically 8am–9pm weekdays, 8am–8pm weekends (subject to change)

4. Email & Webform

EE does not offer direct email addresses for support, but you can use secure online forms.

  • Log in to My EE
  • Submit support tickets via your account portal
  • Attach screenshots or documents if required

5. Social Media

  • Twitter/X: @EE
  • Facebook: message the official EE UK page

Social media support is usually available during business hours.

6. EE Community Forum

Peer-to-peer help with input from EE staff moderators.

  • Visit the EE Community
  • Search for answers or post your own question

7. EE App

Manage your account and services directly from your phone.

  • Check service status and outages
  • View and pay bills
  • Access technical support tools

8. Complaints & Escalation

If your issue is unresolved, follow EE’s complaints procedure:

  1. Raise the complaint through phone, live chat, or webform
  2. Keep a record of all correspondence and reference numbers
  3. If still unresolved after 8 weeks, escalate to Resolver or the Communications and Internet Services Adjudication Scheme (CISAS)

Tips for effective communication

  • Have your EE account number and postcode ready
  • Be specific about the problem (include error codes, times, symptoms)
  • Take screenshots of billing pages or service status messages
  • Stay calm and polite; escalate if the first contact cannot help